Please find below information regarding technology support for fall virtual instruction that includes both self-help resources and how to request technology support.
Student Technology Resources: Provides guides, resources and videos for HCPSS student technology. Below are some direct links to commonly used resources:
Password and Username Self-Service: Allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the hcpss.me website, which also includes user directions.
HCPSS Connect Parent Resources: Provides HCPSS Connect—including Synergy, Canvas, and Family File—guides and videos for parents.
Our OMMS staff will attempt to resolve the issue, and if unsuccessful will provide directions for exchanging the broken device for a working one at the school system’s Onsite Technology Center.
Thu, 11/05/2020 - 10:46am
Please visit HCPSS 2020-2021 School Year website to find comprehensive and updated information about all aspects of the virtual learning program. Answers to many frequent questions are provided on HCPSS Help site, which is regularly updated with new information.